Return Policy

Return Policy

Thank you for shopping with Gripure-PHL. We want you to be completely satisfied with your purchase. Please review our return policy below.

1. Return Window

We offer a 30-day return policy from the date you receive your order. If 30 days have passed, unfortunately we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

3. Non-returnable Items

The following items cannot be returned:

• Installed or used motorcycle parts
• Custom or special-order items
• Sale items (final sale)
• Personal care items (helmets, gloves, etc.) due to hygiene reasons

4. Return Process

To initiate a return, please contact us at 791142599@qq.com with your order number and reason for return. We will provide you with a return authorization number and shipping instructions.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or model, please return the original item and place a new order.

8. Damaged or Missing Items

Please inspect your order upon delivery. If you receive a damaged or defective item, or if any items are missing from your order, please contact us within 48 hours of delivery with photos of the damage.

9. Contact Us

If you have any questions about our return policy, please contact us at 791142599@qq.com or through our Facebook Messenger.

Last updated: September 2026