FAQ

Frequently Asked Questions (FAQ)

Welcome to Gripure-PHL! Here are answers to our most frequently asked questions. If you don't find the answer you're looking for, please contact us at 791142599@qq.com.

Orders & Shipping

Q: How long does it take to process my order?

A: All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.

Q: How long does delivery take?

A: Metro Manila: 2-3 days, Luzon: 3-5 days, Visayas: 5-7 days, Mindanao: 7-10 days.

Q: Do you offer free shipping?

A: Yes! Free shipping on all orders over ₱999.

Q: Do you ship nationwide?

A: Yes, we ship to all provinces across the Philippines.

Payment

Q: What payment methods do you accept?

A: We accept COD, GCash, PayMaya, Credit/Debit Card, and Bank Transfer.

Q: Is there a fee for COD?

A: Yes, a ₱50 COD handling fee applies.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 30-day return policy. Items must be unused and in original packaging.

Q: When will I receive my refund?

A: Refunds are processed within 7-14 business days after inspection.

Products

Q: Are your products genuine?

A: Yes, all products are 100% genuine from authorized distributors.

Q: Do you offer a warranty?

A: Warranty coverage varies by product. Most products come with manufacturer's warranty.

General

Q: How can I contact customer service?

A: Email: 791142599@qq.com or Facebook Messenger. We respond within 1-2 business days.

Q: What are your business hours?

A: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8).

Last updated: September 2026