FAQ

Frequently Asked Questions (FAQ)

Welcome to Gripure-PHL! Here are answers to our most frequently asked questions. If you don't find the answer you're looking for, please contact us at 791142599@qq.com.

Orders & Shipping

Q: How long does it take to process my order?

A: All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Q: How long does delivery take?

A: Delivery times vary by location:

• Metro Manila: 2-3 business days
• Luzon (outside Metro Manila): 3-5 business days
• Visayas: 5-7 business days
• Mindanao: 7-10 business days

Q: Do you offer free shipping?

A: Yes! We offer free shipping on all orders over ₱999. For orders below ₱999, shipping rates start at ₱60 depending on your location.

Q: Do you ship nationwide?

A: Yes, we ship to all provinces and cities across the Philippines, including Luzon, Visayas, and Mindanao.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can track your order on the J&T Express website or through our Order Tracking page.

Payment

Q: What payment methods do you accept?

A: We accept the following payment methods:

• Cash on Delivery (COD)
• GCash
• PayMaya
• Credit/Debit Card (Visa, Mastercard)
• Bank Transfer

Q: Is there a fee for Cash on Delivery (COD)?

A: Yes, a COD handling fee of ₱50 applies to all COD orders.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 30-day return policy from the date you receive your order. Items must be unused, in original packaging, and accompanied by proof of purchase.

Q: How do I initiate a return?

A: To initiate a return, please contact us at 791142599@qq.com with your order number and reason for return. We will provide you with a return authorization number and shipping instructions.

Q: Who pays for return shipping?

A: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Q: When will I receive my refund?

A: Once your return is received and inspected, your refund will be processed within 7-14 business days and credited back to your original payment method.

Products

Q: Are your products genuine?

A: Yes, all our products are 100% genuine and sourced directly from authorized distributors and manufacturers.

Q: Do you offer a warranty on your products?

A: Warranty coverage varies by product. Please check the product description for specific warranty information. Most products come with a manufacturer's warranty.

Q: Can I install the parts myself?

A: While some parts are easy to install, we recommend having a professional mechanic install complex parts to ensure proper fitment and safety.

General

Q: How can I contact customer service?

A: You can reach us through:

• Email: 791142599@qq.com
• Facebook Messenger
• Our Contact Us page

We typically respond within 1-2 business days.

Q: What are your business hours?

A: Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT+8).

Q: Do you have a physical store?

A: Currently, we operate as an online-only store. This allows us to offer competitive prices and fast nationwide shipping.

Last updated: September 2026